Help
After you get your subscription link, follow the steps below on your phone or computer. Pick your platform for detailed instructions.
1 Get your link
After you sign in, open Dashboard → Connection:
- Desktop: click Copy and paste the link into your app.
- Mobile: open sing-box, Shadowrocket, or a compatible app → use “scan / import subscription” and scan the QR code on your dashboard.
⚠️ Scan inside the client app, not with the system camera (it often only opens a web page).
Your link looks like:
https://univista.me/sub?token=xxxx...
2 Choose your device
Select your platform to see setup steps. You can also switch manually if auto-detection is wrong.
3 Download links
| Platform | App | Download / notes |
|---|---|---|
| Windows | v2rayN | GitHub releases |
| Windows | Clash Verge Rev | GitHub releases |
| macOS | sing-box (SFM) | GitHub releases |
| macOS | ClashX Pro | AppCenter |
| iOS | sing-box | App Store（CN App Store） |
| iOS | Shadowrocket | Search on App Store (may need non‑CN Apple ID) |
| iOS | Stash | App Store |
| Android | Nekoray | Google Play |
| Android | Clash Meta | GitHub releases |
| Android | sing-box | GitHub releases |
4 Verify
With proxy on, open ip.sb or google.com in a browser — if it loads, you’re connected.
Troubleshooting
- • Subscription won’t update: check the full link or copy again from Dashboard.
- • Timeouts: try another node or retry later.
- • After renewal the same link works — just update the subscription in the app.
- • After a new phone or reinstall, re-import your subscription from Dashboard or your card QR — the link stays the same.
- • No nodes after import: confirm your plan is active and tap update subscription; check system time and network.
- • Some sites still blocked: often routing rules — try global vs rule mode, or read the scenario guides in Tutorials.
- • Contact support: use the email in the site footer or on the plans page; include your account email and a short description.
- • Devices: your plan allows multiple simultaneous devices (see plan details and Dashboard); manage registered devices in Dashboard if you hit the limit.