We care about your experience. Here is a clear, honest overview.
Refunds & appeals
Thank you for your trust. Questions about digital services are natural—we're here to explain with care.
1
Our refund policy
We currently do not offer automatic refunds. Digital subscriptions grant access upon successful payment, which is common in our industry. We know this can feel unsettling, so we state it clearly upfront.
2
If something doesn't feel right
We're listening. If you face exceptional circumstances (e.g. duplicate charge, severe technical issues), email us with details. We'll review each case carefully and respond in good faith—without guaranteeing a refund, but with genuine care.
How to reach us
Use the email below. Including your order email, approximate time, and a short description helps us respond faster.
sayiho@gmail.com · Send emailThank you for understanding
We're always improving. Your patience and support mean a lot to us.